Privacy Policy

Great Writing Portal is a website belonging to Business Bliss Consultants FZE. We can be contacted using the details given at the bottom of this page.

This privacy policy tells you what to expect when we collect and process your personal data, the rights that are available to you and how you can exercise them.

What we do with your data

We will never sell your personal data for any reason, though sometimes it will be necessary to transfer your data to a third party to be processed. Your data is processed for certain specific reasons:

Essential data

To create an online account so you can manage and download your orders, we generate a unique identifier and use your email address as a username.

When placing an order, you will be asked to provide your name (or a nickname), email address, and phone number. This information is essential for us to contact you regarding your order, such as to clarify requirements or provide updates.

To process your order properly, we also need to keep details about the assignment you are asking us to complete as well as any files you have uploaded to your order. You should try to remove all personal data from anything you upload, but we will do our best to anonymise it before passing it on to our writers.

Some of your data is processed by a company called Text, Inc., which provides a live chat and ticket management system that helps us process customer communications more efficiently. The specific services we use are ChatBot, LiveChat, and HelpDesk. You can read their privacy policy here.

Sometimes, when a file is too large to upload to our database, we will ask you to use a service called WeTransfer to send it to us. These files remain on WeTransfer's servers for 28 days, after which they are automatically deleted. You can read WeTransfer's privacy policy here.

Payment Processing

We use third-party payment providers, including Checkout.com and Telr, to process payments securely. When you make a payment, your payment details are handled by these providers, who may collect, process, and store your data in accordance with their own privacy policies. We do not store any credit/debit card details ourselves. For more information, you can read Checkout.com's privacy policy here and Telr's privacy policy here. 

Marketing

If you have explicitly consented to receive direct marketing from us, or if you have ordered from us in the past, we will sometimes use your email address to send you offers and promotions about the services we provide. We do this using a service called Mailchimp. You can read Mailchimp's privacy policy here.

We will only ever call you about an existing service you have asked us to provide or to talk about something important related to your account.

Feedback

After we have completed your order, we pass your name, email address, order number and localisation data, to a company called Reviews.co.uk, who provide an independent product review service. They will then email you, asking for feedback on your order, and any feedback will be posted publicly on the Reviews.co.uk website. You can read Reviews.co.uk's privacy policy here.

Other purposes

Sometimes, we offer coupons to individual customers for use with future orders. To ensure only the intended recipient of the coupon can use it, we store their email address alongside the coupon details. These addresses are not used for anything other than the administration of coupons.

In rare cases, if our payment provider places your payment on hold and requests verification, we may ask for documents to prove you are the cardholder. This is to prevent fraudulent transactions, such as payments made with stolen card details. You can choose to provide the requested documents, or we can cancel the payment, allowing you to select another payment method or make alternative arrangements.

To ensure clarity in case of any legal issues, we securely archive relevant information related to your order, such as messages or instructions. Access to this data is carefully restricted, with only authorised personnel having access, and it is solely used to support any potential legal matters. In rare cases, some of this data may be shared with our legal counsel if needed.

Cookies

Our websites set cookies in your browser to improve your experience and to make everything run smoothly. For more information, please read our cookie policy.

We do not sell your data

We will never sell your personal data to any other company for any reason. Your data is only ever given to third parties to be processed for the specific purposes given above.

Your rights

By law, you have a number of rights available to you when you give us your personal data. You can ask for access to any of your personal data that we hold; you can ask us to correct any inaccuracies in your personal data; you can ask us to delete your personal data where there is no longer any good reason for us to have it; you can object to the processing of your data in some cases; and, where you have given consent, you are able to withdraw that consent at any time. Under certain circumstances, such as if the data is material to legal proceedings, you can also ask us to temporarily stop processing your personal data. Where your data is automatically processed, you can also ask for a copy of your data in a machine-readable format.

Please send any requests in relation to the above to [email protected]. After we have received proof of your identity, we will respond to your request within one calendar month.

How we keep your data safe

Security measures

We use a variety of technical and organisational measures to make sure your personal data is stored and transmitted securely. For example, we make diligent use of encryption whenever personal data is being transmitted to a third party and we make regular backups in case the original copy of your data is lost. All of our core database functionality, including most of your personal data, is stored using Amazon Web Services (AWS), who are a cloud computing provider. AWS are certified to be ISO 27001 compliant, which is the gold standard in information security, so you can rest assured that your personal data is secure and protected.

If you communicate with us by email over the Internet, you should be aware that the nature of the Internet is such that unencrypted communication may not be secure and may pass through several different countries en route to us. Please do not email us with confidential or sensitive information such as your credit card details. We cannot accept responsibility for unauthorised access to your information that is outside our control.

Data retention policy

We retain your data for as long as it is necessary to fulfil the purposes for which it was originally collected, such as providing a service, gathering feedback, or complying with legal obligations. This means that retention periods for your data may vary depending on the context and its use.

In general, we securely archive your account data after four years of inactivity. This archived data is maintained securely and accessed only when necessary. We do not automatically delete your personal data unless it is no longer needed or you request its deletion.

By retaining your data, we can provide better service if you return in the future, ensuring continuity and understanding of your previous interactions with us. However, we always respect your rights to request access, correction, or deletion of your data as required by applicable laws.

Children

If you are 13 or under, you must have permission from a parent or guardian before you give us your personal information. If we find that we have received information from you without the appropriate consent, we reserve the right to cancel all transactions and services and remove all personal data that you have supplied. You will be able to re-submit the information when you have the required permission.

Customers using the website who are minor/under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Links to other websites

Our websites may contain links to external third-party websites. We are not responsible for the privacy and security of these websites unless they belong to Business Bliss Consultants FZE. This privacy policy applies only to Great Writing Portal.

Your trust is important to us. We are committed to safeguarding your personal information and handling it with care. By maintaining robust data protection practices, we ensure that your information is secure, allowing us to deliver a seamless and personalized experience whenever you choose to engage with us.

For further questions, contact [email protected]